JEFFREY JAMES WAGNER
Design Director | UX Strategist

Documents & References

For a closer look at my experience, work, and professional relationships, the following materials are available on request.

Portfolio Summary

A concise overview of my approach, selected projects, contributions, and results.

Résumé

My career history, professional responsibilities, education, and toolset.

Professional References

Professional relationships and context from people who have worked closely with me.

Let me know which materials you’d like and a little about the opportunity.Request Materials

Professional Background

My work connects product strategy, experience design, and team leadership across web, mobile, immersive, and connected experiences.

23+ YEARS

Product design leadership across complex digital ecosystems.

9+ INDUSTRIES

Spanning gaming, entertainment, sports, travel, telecom, enterprise, finance, utilities, and emerging tech.

GLOBAL BRAND WORK

Experience with globally recognized brands and high-visibility products.

CROSS-PLATFORM

Web, mobile, immersive, and connected product experiences.

0 → 1 & SCALE

From product definition to scalable systems and shipped experiences.

TEAM LEADERSHIP

Aligning strategy, craft, and execution across product teams.

FEATURED ROLES

STAR ATLAS

Director of Product Design

JUL 2021 – Present

WT MOBILE

Design Lead

JUL 2015 – MAY 2021

NEU CITIZEN

Senior UX / UI Designer

JUN 2011 – JUN 2015

EARLIER ROLES

BIG BLOCK

Senior UX / UI Designer

JUL 2011 – DEC 2014

WITNESS

Senior Designer

JUL 2010 – JUN 2011

SK+G ADVERTISING

Designer

JUN 2007 – JUL 2010

Competencies & craft

USER EXPERIENCE
Research · Interaction · Usability · Accessibility
INFORMATION ARCHITECTURE
Navigation · Taxonomy · Systems · Content
PRODUCT STRATEGY
Roadmaps · Priorities · Market Fit · Vision
TEAM MANAGEMENT
Leadership · Mentoring · Hiring · Cross-Team

DESIGN CRAFT

  • UX Direction
  • Platform Fluency
  • Hierarchy and Flow
  • Interaction Design
  • Systems Thinking
  • Design Systems
  • Cross-Platform Design
  • Prototyping
  • Visual Concepting
  • Developer Handoff
  • Usability Testing
  • AI Workflows

TOOLS I WORK WITH

Figma · FigJam · Adobe Suite · After Effects · Principle / ProtoPie · Miro · Notion · Jira / Linear · Webflow / Framer · ChatGPT · Claude · Unreal Editor · HTML / CSS · GitHub

My Approach: Bring structure to ambiguity. Clarity to complexity. Craft to every detail. Set a standard worth sharing.

Qualifications in Practice

Summarized examples connecting my responsibilities to the supporting work.

Star Atlas

Design direction / Game & ecosystem UX

My Contribution

Information architecture, interaction patterns, component libraries, and visual standards across a growing game and web ecosystem.

In Practice

Partnered with product, engineering, and creative teams through implementation reviews, design QA, and community feedback cycles.

8 Product Experiences

Holosim, SAGE Labs, DAO, Portal, DAC, Unreal Engine, Golden Tickets, and Crew.

Supporting case study

PGA TOUR

Product strategy / Navigation / Live sports

My Contribution

Navigation models, a flexible homepage content system, reusable UI patterns, and phased MVP plans.

In Practice

Designed event guides, match play, video and casting, iOS widgets, and AR concepts within an evolving live-sports product.

Reported 85% Improvement

Navigation favorability improvement reported in the case study through Fan Council validation.

Supporting case study

Pokémon TV

Viewing experiences / Platform expansion

My Contribution

Mapped browsing, playback, downloads, casting, and account creation into connected mobile and tablet experiences.

In Practice

Defined platform-aware layouts, validation and recovery states, age handling, and brand-specific discovery concepts.

3 Core Device Classes

iPhone, Android handset, and tablet experiences formed a foundation for later Apple TV expansion.

Supporting case study

Con Edison

Utility services / Accessibility / Native apps

My Contribution

Defined native utility app experiences for payments, usage, service management, outages, and customer support.

In Practice

Used customer testing and outage research to refine flows, then evolved accessibility, payment recovery, and service features.

2 Brands · 2 Native Platforms

A shared service model supported Con Edison and Orange & Rockland across iOS and Android.

Supporting case study

Punchmob

Product definition / Private social experiences

My Contribution

Worked with founder Sam Esmail and technical leadership to translate a private social concept into a buildable MVP.

In Practice

Defined posting, audience controls, privacy and content-lifespan rules, with reusable Flutter-oriented widgets and testing.

Designed, Developed, and Tested

Delivered an app for founder-led distribution, with later exploration of new engagement and set-top-box concepts.

Supporting case study

PwC

Learning experiences / Cross-platform continuity

My Contribution

Created mobile flows, wireframes, and navigation guidance connected to the broader web learning experience.

In Practice

Collaborated across design and development on content tagging, career paths, progress, feature planning, and handoff.

Deployed Within PwC

The learning platform supported internal rollout and keynote presentations, with continued design collaboration.

Supporting case study

T-Mobile MONEY

Financial UX / Partner-platform collaboration

My Contribution

Reviewed customer journeys and mapped onboarding, funding, bill pay, card management, and future information architecture.

In Practice

Aligned T-Mobile and its banking-platform partner around authentication, verification, money movement, and recovery paths.

8 Direct-Deposit Paths · 3 Wallets

Mapped varied deposit journeys and card provisioning for Apple Pay, Samsung Pay, and Google Pay.

Supporting case study

March Madness Live

Windows Universal / Live sports / Delivery

My Contribution

Adapted the existing product ecosystem into Windows Universal navigation and UI across handset and tablet layouts.

In Practice

Translated platform guidance into buildable screens, responsive behavior, video states, and developer documentation.

Shipped for the 2016 Tournament

Delivered against a fixed event deadline; the relationship expanded into Xbox work the following year.

Supporting case study

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For opportunities in product design and design leadership, or to discuss the work in more detail.

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